Shipping, Delivery & Return Policy.
We strive to Shipping, Delivery products purchased from Mijoosh.com in excellent condition and in the fastest time possible. Also, for all the purchases that total *999 or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹99 will be applicable to all the orders under ₹999.
If the order is cancelled (before it is shipped from our warehouse), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
You will receive the order confirmation email, WhatsApp and SMS once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you.
You can find out if Mijoosh.com delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has been updated.
The availability of COD depends on the ability of our courier partner, who is serving your location – to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.
We’re happy to share about the Return policy offered to our customers. With this option, if you don’t like the product or if there is any issue, you will have the option of requesting the return request within 10 days (Majority of items are returnable, with the exception of Lingerie’s, Briefs, Panties, Lingerie sets, Socks and any other innerwear It varies from product to product so please check the product details page for more information) from product delivery.
You can exchange most of your orders within 15 days of order delivery, Exchange can be processed only for size-related concerns and Mijoosh.com owned products. You may request an exchange for an order only once. You may return the exchanged product if required. All items to be exchanged must be in original condition, with tags and packaging intact.
The only requirement of the return policy is that the item you’re returning should be in its actual conditions. Tags and packaging should remain intact, and the Garments should not have been used. Once the item is received at the warehouse, there will be a quality check post which the refund will be processed. You’re more than welcome to try on the product; however, please take adequate measures to avoid any damage to the product.
You can now apply for the return request directly from your Mijoosh.com account in the app, Mobile site, or PC. Please follow the simple steps mentioned below to submit your return request within 10 days of the order is delivered. Otherwise, you can raise a request through e mail care@mijoosh.com
1. write the reason for return and write some details about the issue you have faced
2. Upload images for our team to review your request
3. Provide required details like pickup address, expected time for pickup and bank details in case of COD order
4. e-Mail the request to care@mijoosh.com
Once the return request is successfully submitted, our team will review your request and once the request is approved, our courier partner will be aligned to pick up the order as per your prescribed date and time, subject to availability.
The refund will be processed when the product is delivered to our Warehouse and meets the quality parameters of the item. There will be no refund issued if the received product does not pass the quality check.
Please note, the amount will be refunded for the items only, other fees like shipping fee, cod service charges etc., are non-refundable. Also, our shipping partner will pick up your returned items at no extra as of now.
Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 – 10 working days.
For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.
There are some exceptions in return policies for some items.
The following EXCEPTIONS and RULES apply to this Policy:
1. All items that need to be returned must be unused and in their original condition with all original tags and packaging intact.
2. In case you have purchased an item, which has a gift/offer associated with it and you wish to return the main item, then your gift item also needs to be returned to process the required refund.
4. Mijoosh.com will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, Mijoosh.com would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the Customer.
